Follow-up systems

Quote follow-up and invoice reminder automation for trades

Most jobs aren't lost on price. They're lost to silence. The quote goes out, the customer means to reply, life happens, and three weeks later they've gone with whoever chased them. The same thing happens on the other side of the job, where an invoice sits unpaid because nobody had time to make the awkward call.

GainedTempo builds follow-up systems that do the chasing for you: quotes nudged on a schedule, invoices reminded at 7, 14 and 28 days, and reviews requested the day the job wraps up. Every message is worded the way you'd write it, and anything unusual is approved by a person before it goes out.

Quote follow-up that knows when to back off

The system watches every quote you send. If there's no reply after a few days it sends a short nudge in your voice. A few days later, another. If the customer replies, opens the quote several times, or the job is above a value you set, it stops and tells you, because at that point a call from the owner closes more work than a fourth email.

You sign off the wording once. After that it runs quietly against your quoting or job software, and you see the results as a simple list of what's waiting, what's won and what needs you.

Invoice reminders without the awkward phone call

Overdue accounts get a reminder at the intervals you choose, escalating in tone the way you would but never crossing into rude. The second a payment lands in your accounting software, the chase stops automatically.

Anything disputed, or anything over the threshold you set, comes to you instead of going out. That keeps the relationship intact with the builder who pays late but pays big.

Review requests at the right moment

Reviews win local work in Sydney, and the best time to ask is the afternoon the job finishes. The system sends a single, personal request with a direct link to your Google profile, then leaves it alone. No nagging, no incentives, just a well-timed ask.

Questions

Common questions

Will customers know it's automated?

The messages come from your business, in your wording, from your usual email or SMS number. Most customers experience it as a well-organised office.

What if a customer replies to a follow-up?

The sequence stops immediately and the reply lands in your inbox like any other message. Nobody gets chased after they've answered.

Which software does it work with?

Whatever you quote and invoice from today. We've built against common Australian job management and accounting tools and connect to yours during scoping.

Can I approve messages before they send?

Yes. You approve the templates once, and any message the system flags as unusual waits for a human before it goes out.

Let's find the one thing worth automating first.

A 30-minute call. We'll look at one real part of your week and tell you honestly whether automation helps — and if it doesn't, we'll say so.

  • Free scoping call, no obligation
  • Working system in two to three weeks
  • You own everything we build

A real reply within one business day.