What an AI front-desk agent actually does
When a call or message comes in, the agent listens for the things you'd listen for: where the job is, how urgent it is, whether it's a repeat customer, and whether it's the kind of work you take on. It then does what your best office person would do with that information. It quotes the callout fee, offers the next real slot, books it, and sends the details to whoever is going.
Anything outside its rules goes to a human. A dispute, a job that sounds bigger than a phone call can scope, a customer who asks for you by name: the agent takes a message and flags it to you rather than guessing.
Built for electricians, plumbers and other Sydney trades
Trade businesses have a specific problem: the person best placed to answer the phone is usually on a roof, under a house or halfway across Sydney in traffic. That's why we start with your call log. We look at when the calls come in, which ones you missed, and what a missed call is worth to you, then build the agent to catch exactly those.
For an electrician that might mean triaging a tripping switchboard as urgent while pushing a downlight quote to the next business day. For a plumber it's the burst pipe versus the dripping tap. The rules are yours; we just make them run at 2am.
Works with the phone and scheduling tools you already run
We connect to your existing number, whether that's a mobile, a VoIP service or a landline that diverts. Bookings write straight into your calendar or job management software, so the office sees the same board they always have, just with fewer gaps in it.
Nothing gets ripped out. If you move to a different scheduler next year, the agent moves with you.